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Proactive Monitoring

WiredTree's advanced monitoring systems constantly check your server and services for uptime 24 hours a day, 7 days a week, 365 days a year. If a downed server or service is detected, we proactively begin working to correct the issue and bring everything back online.

WiredTree's unique monitoring system provides multiple levels of monitoring to ensure that your server has maximum uptime. These systems run both internally and externally of your server for redundancy.

At the network level, we employ both service and server monitoring. Your server and all of the services you have selected in your Grove account are checked for availability every 5 minutes. If a problem is detected, our staff is immediately paged so they can begin correcting the issue. This is done automatically without needing your intervention. Sleep soundly knowing WiredTree is watching your server.

At the server level, we install various custom software packages which detect processes which have failed or hung and attempts to restart them. In case the service does not restart, it begins checking for various common problems, fixes any found problems, and restarts the service. In case it cannot restart the services or fix the issue, our support staff is notified so they can began working on correcting the issue. Hardware health is also tested and our staff is notified of any problems, such as a failed disk in a RAID array, before system health can be seriously impacted.

At the software level, we also provide a variety of performance metrics in Grove. These include server load, CPU usage, disk I/O and memory usage, Apache performance, and more. These graphs are provided for your informational and capacity-planning purposes and can be used by our staff in diagnosing issues.

Our application management package also additionally offers service-response monitoring as well more detailed system performance metrics and metric threshold responses.

Support Services

Contact WiredTree

Toll Free: 1-866-523-8733
Local: +1 312-447-0510
Support: Grove Login

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Level Up for VPS hosting and Hybrid Server Plans for Unparalleled Performance Dedicated Server Plans Upgraded to Impressive New Standards
We have upgraded our dedicated server hosting plans with changes across CPU, RAM, bandwidth and storage! Read the press release here!

Level Up for VPS hosting and Hybrid Server Plans for Unparalleled Performance Level Up for VPS hosting and Hybrid Server Plans!
Our VPS and Hybrid services have Leveled Up with the introduction of SSD caching, higher resource allocations and R1Soft backups. Customers will see page loading times decrease by as much as 75%. Read the press release here!

WiredTree Load Balanced Clusters Website outgrowing a single server? WiredTree can help! We offer a variety of managed load balancing options and can smoothly transition your site to a new setup. Contact us for more information on how we can help your site grow!

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